Enrollment, Entitlement and Pricing
What is the process for a new customer to get started?
There is no registration for using IBM Service Engage. A customer needs to register when they request a trial. They can purchase the offering by either going down the e-Commerce path on IBM Service Engage for the desired offering, or contacting their IBM sales representative.
What if a client likes a trial and decides to purchase it? What will they need to do?
When e-Commerce is implemented on IBM Service Engage, a client will click the Purchase button on the product/Offering page, sign in with their IBM ID (they will not need to register again), select what they want to purchase, the quantity, subscription plan, and payment option, read and accept the terms and conditions, enter billing info, and confirm purchase. The client will receive a confirmation email with further instructions on how to access the service. They just purchased.
If a client cancels their service, will IBM retain their data?
No. When a client's virtual machine (VM) on the host is removed because their subscription is canceled, all of their data is removed
Can a client view all of their services and subscription renewal dates?
This information is provided on the My Services link on IBM Service Engage.
How would a client update their billing method, contact information, password, etc.?
Customer Support Team representatives will be happy to assist the client with their invoice inquiries.
Will a client be charged separately for API usage to integrate with other products?
See the individual Offering FAQs for information on charges for API use.
Can a client try an offering before they buy it?
Clients can explore the offering in a live guided “sandbox” environment where they can see the product in action. Or they can request a free trial to try it out with their own data for 30 days.
How does the subscription plan work?
The subscription period is based on 12 months or longer. Flexible billing options for the IBM SaaS subscription fee are as follows:
- Entire commitment amount upfront
- Monthly (in arrears)
- Quarterly (upfront)
- Annually (upfront)
You also have the ability to ramp up your entitlements up to four times per year
How does a client purchase additional capacity for their existing subscription using e-Commerce?
Go to the My Services link on IBM Service Engage. Click on the button to upgrade.
How can a client extend an expired trial that is within the 60 day grace period?
To extend an expired trial, a client should call their Digital Sales Rep (DSR).