We are moving!
The IBM Service Engage portfolio will soon be moving to the IBM Marketplace.

On June 30, 2016, we will redirect visitors to our new home.

You will find all your existing trials and paid subscriptions, now under My Services, in the new Products and services in My IBM.

IT Operations Analytics

Turn terabytes of operational big data into understandable and actionable insights to help deliver better service to your business.

IT Operations Analytics product screenshot

Check us out

Consolidated Communications
Consolidated Communications avoid outages before they become service impacting.
Barclays
Barclays Bank searches and diagnoses problems faster to quickly resolve issues.

Features Galore

Become an analytics-oriented team!

Predict

Become more proactive instead of reactive in your operations by avoiding problems before services are impacted

Search

Quickly diagnose all your operational data sources for faster problem resolution

Optimize

Increase efficiency up to 90% in your IT operations management practices with advanced event analytics. Plan assignment of help desk staff, subject matter experts, and automation to address critical areas to improve user satisfaction and optimize IT service resources

A closer look

A bevy of resources

Looking for more in-depth info? We've got the resources you're looking for.

Videos

Looking for more feature highlights or 'how to' videos? We've got an impressive collection.

Details

Searching for requirements, coverage, security specs, fact sheets, white papers and other detailed documents. Yeah, we've got that!

News

Read about our most exciting product news, new product features, and more.

Reviews

Find out what industry analysts and customers are saying about our offerings.

What our Customers are Saying

team-icon

Operations Analytics helped detect 100 percent of the major incidents that occurred, including silent failures, and helped us eliminate manual thresholds, which will result in a cost avoidance of $300K USD annually.

Chris Smith, Director

Tools and Automation

Consolidated Communications Holdings, Inc

team-icon

Streamlining and centralizing processes helps us accelerate delivery of channel usage analytics by 60%.

Sudin Baraokar

Head, Global Innovation Platform

Barclays Bank

team-icon

Advanced events analytics has allowed Claranet to reduce the number of trouble tickets and focus more time and resources on what truly matters to their customers. We’ve reduced reoccurring events that previously may have delayed us from being able to address our customers’ more important business critical issues.

Jason Taylor

Senior Systems Engineer

Claranet

What's Next?

Try it out!

Live Demo

Our real product with sample data

  • The quickest way to try out our solutions
  • No registration or sign in - just click and go
  • Guided tutorials will get you going in minutes

Free 30-day Trial

Our real product - try it now

  • Try a solution for free for 30 days.
  • Just use your IBM ID, or create one now.
  • Convert to a subscription after 30 days.

Technical support

Please see our Support Page

Live Chat

Our experts are ready to answer your questions.

Our experts are currently unavailable, please try again later.