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IT Operations Management

Empower your IT operations to rapidly identify, isolate and resolve problems before they impact your business services.

Netcool Operations Insight Dashboard

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Already got Netcool? Congratulations, you are in good company! Check out what some of your peers have to say!
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Coming Soon: Runbook Automation and Alert Notification

Features Galore

Bringing our "A" game!


Bring innovative Operations Analytics and flexible Mobile Dashboards to our dependable, high performance solution.


90% of the world's leading communication service providers, banks, insurance, and auto companies rely on Netcool, the world's most secure and military-grade operations management solution.


Netcool enables clients to increase efficiency up to 90%, leveraging out-of-the-box alert reduction capabilities and advanced alert analytics.

A closer look

A bevy of resources

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Searching for requirements, coverage, security specs, fact sheets, white papers and other detailed documents. Yeah, we've got that!


Read about our most exciting product news, new product features, agent support and more.


Find out what industry analysts and customers are saying about our offerings.

What our Customers are Saying


Advanced events analytics has allowed Claranet to reduce the number of trouble tickets and focus more time and resources on what truly matters to their customers. We’ve reduced reoccurring events that previously may have delayed us from being able to address our customers’ more important business critical issues.

Jason Taylor

Senior Systems Engineer



With the new software solution, we now receive, on average, only 22 critical events and 100 major events per week, a nearly 98 percent reduction from before. This permits our network operations team to focus on the events that matter and better utilize our first and second-line staff to reduce costs.

Rui Ferreira

Services Director

ZON Multimedia (now NOS)


IBM software was the best choice because it will save our operations support staff and network engineers valuable time through automation, and, as we grow, it will scale to manage and configure the thousands of network devices that will be required to bring our customers next-generation services.

Minaz Vastani

Vice President

CBeyond (now Birch)

What's Next?

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