We are moving!
The IBM Service Engage portfolio will soon be moving to the IBM Marketplace.

On June 30, 2016, we will redirect visitors to our new home.

You will find all your existing trials and paid subscriptions, now under My Services, in the new Products and services in My IBM.

Service Desk

Empower your users, reduce service management costs and increase satisfaction through user friendly self-service and integrated automation.

IT Service Management product screenshot

Check us out

NEW! Check out the free new Service Portal on Cloud option for on premises customers and see the features in the newest release
IBM Control Desk named Champion in 2015 Info-Tech Enterprise Service Desk Vendor Landscape

Features Galore

Bringing our "A" game!

Reduce Help Desk Calls

A self-service catalog helps users solve their own problems and provides an intuitive self-help portal and a complete service catalog. An Enterprise Apps Store capability that allows users to select and deploy applications directly to their devices.

Improve First Call Resolution Rate

Sophisticated automation process tools through both self-service and technician initiated actions allow repeatable solutions to be run for service desk users.

Reduce Incident and Request Response Times

Reduce Business Risk by using advanced impact analysis and defining automated change procedures that ensure integrity of existing infrastructure while supporting business agility and improving service delivery.

A closer look

A bevy of resources

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Looking for more feature highlights or 'how to' videos? We've got an impressive collection.


Searching for requirements, coverage, security specs, fact sheets, white papers and other detailed documents. Yeah, we've got that!


Read about our most exciting product news, new product features, agent support and more.


Find out what industry analysts and customers are saying about our offerings.

What our Customers are Saying


IBM knows what it’s doing, and that’s the reason we chose IBM Control Desk. We’ve achieved an 80 percent reduction in client ticket volumes and a 40 percent improvement in mean-time-to-resolution rates with IBM Control Desk software.

Jaideep Chatterjee

Director for AVM Center of Excellence

Cognizant Technologies


Service Engage represents one of the most significant and positive changes in IBM’s product strategy we have seen. The ease of use, flexibility and reliability of this platform is a game changer. Late or not, IBM has clearly thrown its best and brightest at this and now must be considered a viable and major force in the SaaS space for service management.

Ira Horowitz

VP of Sales



Our old solution was just a ticketing solution and did just the bare minimum when we needed more. Control Desk took our issue tracking capabilities to a whole new level

Derek Crosson

Helpdesk Supervisor


What's Next?

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